This Privacy Policy explains how Lumen River (“Lumen River,” “we,” “us,” or “our”) collects, uses, and shares information when you visit lumenriver.com, book a consultation, become a client, or otherwise interact with us.
If you have questions, email hello@lumenriver.com.
1. Who we are
Lumen River is a DBA of Future Return Holdings, a California corporation. Customer-facing brand, website, and SMS identify as Lumen River. We book qualified sales calls for B2B businesses on a pay-per-show basis. Our website, booking page, CRM, email, and SMS tools are how we talk with prospective and current clients.
Business address: 2126 East Valley Road, Montecito, CA 93108, United States.
2. Information we collect
Information you give us
- Name, email address, and phone number
- Company name, role, and details about how you get clients
- Booking details (date, time, time zone, call notes)
- Messages you send us by email, SMS, phone, or form
- Billing details when you become a client (processed by our payment provider; we do not store full card numbers)
Information collected automatically
- IP address, browser type, device type, and approximate location
- Pages visited, referring URL, and timestamps
- Cookies or similar storage used to run the site and embedded tools (for example Calendly and video players)
We do not collect sensitive personal information as that term is used under California law, and we do not knowingly collect information from children under 16.
3. How we use information
We use the information above to:
- Run the website and respond to inquiries
- Schedule, confirm, remind you about, and follow up on consultations
- Send transactional email and SMS you opted into
- Deliver our appointment-setting services if you become a client
- Process payments and keep business records
- Improve the site, prevent fraud or abuse, and comply with law
4. Text messaging and mobile information
If you opt in to SMS from Lumen River, we use your mobile number only to send the messages you agreed to receive: consultation confirmations, appointment reminders, and related follow-up about a booked call. Message frequency varies, typically 2 to 4 messages per booked consultation. Message and data rates may apply. Reply STOP to cancel and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of mobile information with subcontractors who provide support services (such as customer service or our text-message provider) is permitted only as needed to deliver those messages.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. All categories of sharing described in this Privacy Policy exclude SMS opt-in data and consent, except for the aggregators and providers that actually send or deliver the texts.
We do not sell or rent phone numbers. We do not add opted-in numbers to third-party marketing lists. Opting out of SMS does not opt you out of email, and the reverse is also true.
The full SMS program terms are in our Terms of Service.
5. How we share information
We share information only as needed to operate:
- Calendly — consultation booking
- Close — CRM, phone, email, and SMS
- Twilio — delivers SMS through Close
- Wistia — video on the site
- Whop — checkout and payment processing
- PandaDoc — client agreements
- Hosting and infrastructure — to serve lumenriver.com
These providers process information on our instructions. We may also share information if required by law, to protect our rights, or as part of a merger, sale, or reorganization of the business, in which case this policy will still apply to the information transferred.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
6. Cookies and embedded tools
The site loads fonts from Google Fonts and may set cookies or local storage through embedded tools such as Calendly and Wistia. You can block cookies in your browser; some booking or video features may not work if you do. We do not run a separate advertising pixel on this site.
7. Retention
We keep inquiry and booking records for as long as needed to complete the conversation, deliver services, and meet legal, tax, and dispute-resolution requirements, then delete or de-identify them. SMS opt-out records are kept so we do not text a number that has unsubscribed.
8. Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure.
9. Your choices and California privacy rights
You can:
- Reply STOP to any Lumen River text to opt out of SMS
- Email hello@lumenriver.com to update or delete information we hold, subject to records we must keep
- Unsubscribe from marketing email using the link in the message
If you are a California resident, you have the right to request that we disclose the personal information we have collected about you, delete it, and correct inaccurate information. You also have the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act. We will not discriminate against you for exercising these rights.
To make a request, email hello@lumenriver.com. We will verify your request before fulfilling it. You may use an authorized agent if they can document their authority.
10. Children
The site and our services are for businesses, not for children. We do not knowingly collect information from anyone under 16. If you believe we have, email us and we will delete it.
11. Changes
We may update this policy from time to time. The “Last updated” date at the top will change, and the current version will always be posted at lumenriver.com/privacy.
12. Contact
Lumen River
2126 East Valley Road
Montecito, CA 93108
hello@lumenriver.com